Refund & Cancellation Policy - Get Wholesale Houses

Policy Overview

This policy outlines refund and cancellation terms for all WholesaleHome services including membership subscriptions, document purchases, affiliate programs, and partner services.

Fair Refund Philosophy

We strive to provide fair refund terms while protecting against abuse. All refund decisions consider the nature of digital services and the value delivered to users.

Digital Document Purchases

Refund Window

7-day refund period from purchase date for document downloads and templates

Eligible Refunds

Technical issues preventing download
Document significantly misrepresented
Duplicate purchases within 24 hours

Non-Refundable

Downloaded documents older than 7 days
Change of mind after download
Documents used in transactions

Download Policy

Refunds are only available if documents cannot be successfully downloaded due to technical issues. Once downloaded successfully, documents are considered delivered.

Subscription Services

Membership and Platform Access Subscriptions:

Pro-Rated Refund Policy

30-day money-back guarantee for new subscribers. After 30 days, cancellations are processed at the end of the current billing cycle without refund for partial periods.

New Subscribers: Full refund within 30 days of initial subscription
Monthly Plans: Cancel anytime; access continues until end of current month
Annual Plans: Pro-rated refund available within first 30 days; no refund after 30 days
Premium Features: Refunds processed based on usage and time elapsed
Auto-Renewal: Cancellation required before next billing cycle to avoid charges

Subscription Changes

Downgrades take effect at the next billing cycle. Upgrades are prorated and take effect immediately.

Platform Transaction Fees

Fees charged for successful property transactions and platform usage:

Non-Refundable Transaction Fees

Transaction fees charged for completed deals are generally non-refundable as they compensate for platform services already provided.

Exception Circumstances for Transaction Fee Refunds:

Platform technical error causing duplicate charges
Fraudulent activity verified by our investigation
Deal cancellation due to platform service failure
Billing errors or payment processing mistakes

Dispute Process

Transaction fee disputes must be submitted within 60 days with supporting documentation. We investigate all disputes thoroughly and fairly.

Affiliate Program Payments

Commission payment and adjustment policies:

Commission Clawbacks: Commissions may be reversed for refunded purchases or fraudulent activity
Payment Schedule: Commissions paid monthly with 30-day delay for dispute resolution
Minimum Thresholds: Payments processed when earnings reach minimum threshold
Tax Obligations: Affiliates responsible for all applicable taxes
Account Termination: Earned commissions paid out upon termination

Fraud Protection

Suspected fraudulent referrals will result in commission forfeiture and potential affiliate program termination.

How to Cancel Services

Step-by-step cancellation procedures for different services:

Account Cancellation

Access account settings and select "Cancel Account" or contact support for assistance with account closure.

Subscription Cancellation

Cancel through billing settings in your account dashboard or contact support before next billing date.

Affiliate Program Exit

Contact affiliate support through our contact form to terminate affiliate relationship and process final commission payments.

Cancellation Confirmation

All cancellations will be confirmed via email with details about service end dates, final billing, and data retention policies.

Refund Processing Timeline

Standard processing times for different refund types:

Digital Downloads: 3-5 business days after approval
Subscription Refunds: 5-7 business days for credit card refunds
ACH/Bank Transfers: 7-10 business days
PayPal Refunds: 1-3 business days
International Payments: 10-14 business days depending on country

Processing Delays

Refund processing may be delayed during high-volume periods, holidays, or when additional verification is required for fraud prevention.

Payment Disputes

Process for resolving billing disputes and payment issues:

Contact Us First

Before initiating chargebacks with your bank, please contact our support team through our Contact Form. Most payment issues can be resolved quickly and amicably.

Dispute Resolution Steps:

Contact Support: Use our Contact Form with billing concerns
Provide Documentation: Include transaction details, receipts, and explanation
Investigation Period: We investigate disputes within 5-7 business days
Resolution Communication: Detailed response provided with resolution decision
Escalation: Unresolved disputes may be escalated to management review

Chargeback Policy

Unauthorized chargebacks may result in account suspension and legal action for recovery of costs and damages. Contact us first through our Contact Form to resolve billing issues.

Partner Service Refunds

Refund policies for third-party partner services:

Third-Party Services

Funding and credit repair services are provided by independent partners. Refunds for these services are governed by the partner's own refund policies.

Funding Services: Refund requests handled directly by funding partner
Credit Repair: Follow partner's cancellation and refund procedures
Platform Referral Fees: Non-refundable once services are initiated
Partner Disputes: We assist with initial contact but partners handle resolution

Special Circumstances

Exceptional situations that may affect standard refund policies:

Platform Outages: Service credits or refunds for extended downtime affecting paid services
Data Loss: Compensation for data loss due to platform errors
Security Breaches: Additional protection and possible service credits
Legal Requirements: Refunds mandated by applicable consumer protection laws
Fraud Victims: Special consideration for users affected by fraudulent activity
Medical Emergencies: Compassionate review for documented medical situations

Goodwill Refunds

In exceptional circumstances, we may provide goodwill refunds at our discretion, even outside standard policy terms.

Refund Request Contact

How to Request a Refund

To request a refund, please use our Contact Form and select "Refund Request" as the inquiry type.
Subject Line: Please include "Refund Request - [Order/Transaction ID]"

Required Information for Refund Requests:

Transaction ID or order number
Account email address
Purchase date and amount
Reason for refund request
Supporting documentation if applicable

Response Time

Refund requests are typically reviewed within 2-3 business days. Complex cases may require additional investigation time.

Legal Terms and Conditions

Additional legal provisions governing refunds and cancellations:

Refund policies are subject to applicable consumer protection laws
We reserve the right to modify policies with 30 days notice
Fraudulent refund claims may result in account termination and legal action
Disputed transactions may be subject to arbitration per our Terms of Service
Some jurisdictions may provide additional consumer refund rights

Consumer Rights

Nothing in this policy limits your statutory consumer rights under applicable law. Some jurisdictions provide additional protections that supersede these terms.

Last Updated: August 29, 2025 | Version: 1.0

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